C&IT PC CLINIC
Frequently Asked Questions
- Is the computer worth fixing?
- Who can request this service?
- How do I request service?
- Where do I take my computer to get serviced?
- Is there anything else I need to bring in addition to my computer?
- How can I check the status of my computer?
- Self-service virus & malware removal instructions
Is the computer worth fixing?
Is your computer worth the expense of repair or would the money be better spent on a new computer?
- For our recommended specifications for new computers, see our desktop and laptop (notebook) computer buying guides.
- For online purchasing information, see our student and department/staff Webpages for links to manufacturers offering special pricing to Wayne State University.
Who can request this service?
The PC Clinic is exclusively for active Wayne State University students, faculty and staff on individual non-university owned (home) computers. WSU departments that have University computers in need of service should contact their local technical support staff.
How do I request service?
Request service through the PC Clinic Service Storefront by click the "PC Clinic" tab. Once there, click the "PC Clinic Evaluation Check-in" service. You will NOT be charged at that time. After agreeing to the Terms of Service Agreement and answering questions about your PC, you will be presented with a receipt. You should then contact the PC Clinic during normal business hours to make an appointment.
- E-mail: pcclinic@wayne.edu
- Phone: (313) 577-5056
- Monday through Friday from 10 a.m. to 5 p.m.
Where do I take my computer to get serviced?
Once you have scheduled an appointment with the PC Clinic, take your computer to C&IT Customer Services, located at
- 5221 Gullen Mall, Suite 211
(located in Student Center Building)
Is there anything else I need to bring in addition to my computer?
When you come to the PC Clinic, bring either your power cord or laptop (notebook) power adapter and all appropriate software (operating system software and/or application software).
Important notice:
- PC Clinic personnel will only install properly licensed software. You must provide the original discs, licenses, and product keys.
- If a service agreement requires the installation of new software, such as an OS upgrade, either the PC Clinic or Software Clearinghouse personnel can provide assistance with ordering software at educational discounted prices. Call the Software Clearinghouse in advance to check the availability of specific software at (313) 577-4060
Important notice:
- Clinic personnel will only install properly licensed software. You must provide the original discs, licenses, and product keys.
- If a service agreement requires the installation of new software, such as an OS upgrade, either the PC Clinic or Software Clearinghouse personnel can provide assistance with ordering software at educational discounted prices. Call the Software Clearinghouse in advance to check the availability of specific software at (313) 577-4060.
How can I check the status of my computer?
When your PC is ready, an email notification will be sent. You will also be notified by phone by PC Clinic personnel to review the costs associated with the work performed; at which time you can make an online payment for service(s) performed and then pick-up your PC.
Depending on the number and type of requests in the queue, completion of services can take 3 to 5 business days. We can give you a more accurate timeframe once your computer is checked in at the PC Clinic. If you need your computer back by the next business day, an expedite service is available for a fee.
Use one of the following methods to check the status of your computer:
- E-mail: pcclinic@wayne.edu
- Phone: (313) 577-5056
NOTE: If you need to use a computer while yours is being repaired, try one of the many that are available on the WSU campus.